Concord Solutions

MySAP CRM Services

Customer retention is an urgent concern as customers can take their business elsewhere with a mouse-click. To maintain a competitive edge, companies are moving from traditional CRM to Internet CRM. SAP provides greater intimacy and seamless customer service while maintaining tight integration with your back-end processes.

mySAP CRM offers an open, flexible CRM solution that helps you utilize CRM as a key differentiator. mySAP CRM can help you track and record, in real-time, all customer interactions through all the different channels of communications including: Internet, e-mail, telephone, face-to-face, fax, and EDI.

With seamless integration with your R/3 system, companies are not required to purchase expensive middleware tools to build and maintain interfaces that synchronize data between their ERP and CRM systems. All the mySAP CRM master data about customers, materials, and prices is the same as the data in your R/3 system. Any changes to this data on either the R/3 or CRM system is automatically synchronized. When a business transaction such as a sales order is created on the CRM system it is automatically recorded in R/3 for further processing.

Our Consulting Services have experience in Call Center, Mobile Sales and Internet Sales scenarios. Concord Solutions has expertise in all phases of a CRM implementations such as: