Overview of our company's quality assurance program:

Concord Solutions' executives have had a long history of high quality assurance programs. Two of its executives worked closely with IBM Rochester AS/400 Division, the first computer company to ever win the coveted Malcolm Baldrige National Quality Award.

www.quality.nist.gov/Contacts_Profiles.htm

Before joining the Concord Solutions team, one of our executives also worked with Texas Instruments, a company that has a well-known commitment to six-sigma quality. It was out of these and similar experiences that Concord Solutions has built its customer-centric quality program.

As part of Concord Solutions' quality assurance program, onsite reviews by Concord Solution will take place based on the tasks or project schedule for all work provided to client. Concord Solutions will send a quality questionnaire to each of its teams or resources in advance of the onsite detailed review of quality/status. The Concord Solutions VP of Technology will then analyze these, and additional qualified resources made available by Concord Solutions for this purpose will conduct onsite reviews to verify the exact status of the teams or resources. This activity will be coordinated with Account Management to ensure that consistent status/project data is produced, and to minimize the time of client management. The end result will ensure a cost effective approach to resource / project management at client site.

The objective of Concord Solutions is to monitor each detailed task order of each activity or project to ensure that schedule and cost is met. The quality activities will take place on a quarterly basis and formal reviews will be scheduled with client project management by the VP of Technology. All QA reviews will be scheduled in advance based on the deliverables or project schedules so that the time will be acceptable to the CIO or other executives.