Concord Solutions will send a customer survey on a quarterly basis to the managers of each department. The survey will cover the perception and status of the task or project, the overall satisfaction of the services being provided and a rating of Concord Solution personnel. In addition it will allow client management to provide any additional comments they deem appropriate.

Concord Solutions uses a rating system of one through ten with one meaning very satisfied and ten meaning very dissatisfied. Any task or project that has an unsatisfactory rating, as agreed by Client prior to the engagement, will trigger an onsite visit with the appropriate managers. In addition the account managers will closely monitor each task/project with the standard monthly review meetings.