Our clients are very important to us and each of our Clients will have a dedicated account management team or member who will:

1. Participate in the initial planning of all tasks with client to understand and identify what skills are needed.

2. Work directly with a Concord Solutions Human Resources to ensure that the appropriate skills are placed by Concord Solutions and made available to the client on the schedule required.

3. Work closely with client representatives of each department such as HR, IT, Staffing and Purchasing.

4. Receive weekly status reports from each consultant and will follow up with the appropriate client managers to address and solve any outstanding issues.


Our Account Management team:

1. Will carry a dedicated cellular telephone.

2. Will be accessible on a reasonable basis to respond to all inquiries.

3. Concord Solutions will proactively provide the client with multiple management team telephone numbers in the unanticipated situation when one of them is not available due to vacation or sickness.